We stayed here on Aug 31, 2025. 5 stars rating is underrated for this luxurious onsen hotel. The moment you walk in this hotel, your eyes are filled with gorgeous design and well planned lightings. The interior design is just perfect! I think this is a new hotel? Or newly renovated? cos everything is pretty new.
The Lounge - Beautifully decorated with gorgeous furniture and decor, combined with a nice Lake view. A bar filled with all sorts of goodies and drinks that are complimentary.
The staff - Everyone is friendly and attentive. Their hospitality is top notched. The moment we pulled in the driveway, there's staff to take care of our luggages and our rental car. I had a great massage and my husband enjoyed their brand new gym equipment very much. My daughter was happy to enjoy the onsen all by herself in the room while we were out and enjoyed the facilities. The staff would go out of the way to make sure we get to enjoy the handcrafted coffee after breakfast! O dear, they are just lovely.
Location - It situated in one of the best location along the lake coast so we can see the fireworks above us on the roof top.
The Food - we sincerely thank Chef Iijima who poured his heart and soul in his food to make guests experience enjoyable. We had a French style dinner and an extensive japanese breakfast. From my dining experience, both meals with such great services combined in other restaurants would cost close to the room price. There are reviews complained about the high price but the price includes these two sumptuous meals, unlimited supply of food and drink in the lounge and snack bar in the room and a spacious room with its own onsen. I honestly think this is a "good value" cos I am not done praising them yet.
The room - It's huge and everything is new/maintained v well! It has its own onsen which is big enough for a family of 4 or even 6! The room is nicely decorated. We got two full size beds (if not queen) together and a room with tatami. It can comfortably accommodate 4-6 people. You pay USD1200 for a room at Four Seasons with a Queen size bed only - no food, no service and you have to line up to buy your own coffee at Starbucks :).
There was nothing we could criticize on. I found them on google reviews. Thank you everyone who reviewed this hotel so I get to stay here. :) I hope my review also help others to make a smart decision. Enjoy your stay and I hope I get to book this hotel next time (I am afraid they will get too popular that no room is available for me next time I go *_*) Thank you Bourou_Toya Staff! You All did a very good job! If you see this review, can you email me cos I have something to ask you. Thank you!